Help Center

Your guide to using www.rentaservice.ng: Booking, Providing & Trust.

Welcome to the Rent A Service Help Center! Whether you're a Service Renter looking for help, or a Service Provider ready to work, this guide walks you through everything you need to know.

1. For Service Renters: Finding and Booking a Service

A. Search and Filter

Search Smartly: Use the search bar to find services like “plumber,” “painter,” “tutor,” etc.
Refine Results: Filter by location, price range, ratings, and availability.

B. Reviewing Service Providers

Check Profiles: Review provider bios, credentials, and licenses.
Read Reviews: Ratings and reviews help you judge service quality.

C. Booking and Communication

Request a Quote / Book Now: Choose between custom quotes or instant bookings.
Always communicate on the platform through our secure messaging system after booking.
Confirm details: Agree clearly on scope of work, price, and schedule.

2. For Service Providers: Listing Services & Getting Hired

A. Creating a Compelling Profile

Get Verified: Verified accounts build trust.
Write a strong bio: Highlight your skills, experience, and qualifications.
Upload quality photos: Professional headshots or work samples.
Set clear prices: Hourly, fixed cost, or package deals.

B. Managing Bookings

Respond quickly: Fast replies lead to more jobs.
Use the calendar: Manage availability and avoid double-booking.
Document agreements: Keep all work terms inside the booking details.

3. Payments, Cancellations & Disputes

Topic	Key Information
Payments	All payments are processed securely through Paystack (www.paystack.com). Funds are held and released after successful job completion. Provider earnings and affiliate commissions are sent to your Easify Account. Download the Easify app on Google Play or Apple Store.
Cancellations	Cancellations follow the Service Provider’s selected policy: Flexible, Moderate, or Strict. Always check the cancellation policy before booking.
Disputes	Try resolving disputes directly with the other party first. If unresolved, contact support at dispute@rentaservice.ng or call 08141120512. We review evidence and communication to mediate fairly.
Service Fees	Rent A Service charges a small fee to renters, providers, or both to support operations, payment processing, and platform protection. Fees are shown clearly at checkout.